Customer Satisfaction Improvement
Quali-Tech can help you develop your Customer Service
System and your Customer Feedback and Analysis System.
Much of your customer satisfaction will depend on your
own processes and those of your vendors. That's why
we, in keeping with the spirit of ISO-9000/2000, are
aiming to produce high quality products and services
through superior Process Management from Process Design
through Manufacturing to Customer Service. We train
our customers to manage their processes and to keep
control over them, so they do not become dependent on
the consultant, but instead are able to maintain this
high level of performance with new products as well.
Supplier Quality Management (SQM)
While in North America our focus today
is on Profit Improvement, in most other parts of the
world it is Quality Improvement
and Vendor Qualification
of world-wide suppliers to North American Industries.
Established Industries with high quality standards,
such as the Automotive Industry and the Electronics
Industry have been finding it economical to have their
parts, sub-assemblies, assemblies and even complete
product lines manufactured in 'developing countries'.
As prices go up, when developing countries develop,
this cycle is repeated from country to country. Each
time, Manufacturers are surveyed, improved and approved.
been involved in each stage of this process in various
countries, including Canada, China, Hong Kong, Japan,
Korea, Singapore, Taiwan, and the USA.
We offer our services in the areas of:
- Vendor Capability Surveys
- Vendor Process/Quality/Service Improvement
- Vendor Process/Quality/Service Management
- Vendor Qualification
- Vendor Certification.
can be contracted by the Manufacturer/Vendor Company
to prepare itself for Qualification, by setting up its
Process/Quality/Service Improvement Program and its
Process/Quality/Service Management System.
Vendors Certified by this process have invariably been
very satisfied with the quality improvements made and
the operating efficiencies gained from improved processes.
Product Failure Analysis (PFA)
Product Failure Analysis may be required
to solve problems that may arise from customer complaints,
customer returns or product or process quality issues.
In all cases Root-Cause Analysis (RCA)
is performed to determine which factors were at the
root of the problem and need to be resolved to prevent
has extensive experience in RCA leading to failure prevention